Shop Policies

Shipping

All items from the shop will be shipped within 3 days of purchase. Sometimes there will be exceptions like if I'm traveling. If you need something sooner, special shipping arrangements can be made. All jewelry is shipped via USPS Priority Mail. Please contact me if USPS shipping doesn't work for you. 

Exchanges & Returns 

If for some reason you aren't happy with your purchase, returns or exchanges can be made within 7 days from the date of delivery. Please contact me before returning. Jewelry must be in original packaging and new condition to receive a full refund or exchange.

 

All items must be returned in appropriate packaging like the original box the jewelry was sent in. No bubble packaging or envelopes as it risks damaging the jewelry in shipping. Packages must be shipped via a trackable service like USPS Priority Mail. 

Sale Jewelry

All sale items are final. No returns or exchanges are available. 

Repairs

Repairs needed from design flaws or faulty construction will be made free of charge. Once the jewelry is received, the artist will access if and how the repair will be handled. Shipping instructions are detailed above in exchanges & returns. 

All other repairs start at a minimum of $25 plus return shipping. These repairs consist of things like dropping, improper storage, stepping on, sizing issues, etc. Shipping is at the responsibility of the customer. 

Other Requests

Sometimes an earring gets lost or you'd like a pair of earrings made with your own stones. Please reach out with any questions and I will be happy to try and help!

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